According to the Canadian Anti-Spam Law (CASL), it requires that you include a few pieces of information in each campaign you send:

  • Your name and/or company name
  • Physical mailing address
  • Contact information
  • An unsubscribe mechanism

Report spam is a part of the “Unsubscribe Mechanism” using which a user can file a complaint/abuse if he/she receive any unwanted email or content in an email. This adds a user to the “Do not mail list” of a Maropost account and the status for the contacts becomes “Complained.”

Report Spam

If a contact gets added to “Do not mail list“, then it means he/she will not receive any further communication from that Maropost account until the contact email is removed from this list.

In order to create a custom “Report Spam” page. kindly follow the steps below:

  1. Hover the cursor to the “Contacts” tab and then click on “New Preference Page” in the resulting drop-down menu.
  2. Give an appropriate name and select “Report Spam” under page type.Report Spam 1
  3. Design your page using the editor tools or by pasting the HTML in the source.* This page must have “{{report_spam.form}}“, this tag will be replaced with the form where a contact can confirm whether to report spam or not.
    * You can check the conversion of this tag, by saving the page and clicking on the Preview link below the Page’s name.
  4. At the bottom of the page, one can select default “thank you page” or select a customised one if its created.
  5. Click on “Save page” and it will re-direct to the “Preference Index” page.
  6. You can now preview the page by clicking on the Preview link below the page name.