Delay elements allows you to keep a workflow stationary for the amount of time set in the element. Once the delay gets over, the workflow will move to the next element in the workflow.

Note: These are delays for Data Journeys, for campaign workflow delays click here.


Using this element, you can delay the next action for minutes, hours, days and months.


Example: You set a 30 minute delay in this element. When the workflow reaches this element, it will delay for 30 minutes and then will continue the journey in the workflow.

Delay Inside

NOTE:  Delays are normally meant for longer periods of time (e.g. days, hours).  Sometimes for testing purposes you may want to set the delay to a shorter duration. A delay of 15 minutes is the minimum recommended period in this case.

Delay Until

This element has multiple delay functions.

Delay until

There are 2 types of delays that can be set in this element:

  • Date and Time – You can select day, month, year, and time.
    Screen Shot 2016-04-11 at 5.01.34 PM
  • Rolling Delay – You can select a day of the week, or every day, and a time. When a workflow reaches the delay, it will remain in the delay element until the selected date and time.
    Screen Shot 2016-04-11 at 5.02.22 PM

NOTE:  The last selected option will run in the delay until you open it again. If you choose a time frame under ‘Date & Time’ and select a range under ‘Rolling Delay’ and save it, only ‘Rolling Delay’ will work.